Getting connected
Start with the configuration questions launch users hit first: connectors, target selection, and mapping truth.
Support
First-party docs for the current QuillDock launch surface.
Public support content lives here first. The goal is to make the launch boundary, blocked states, and recovery paths clear enough that operators do not have to reverse-engineer the product from error messages.
Publishing safely
These guides explain how trusted preflight, scheduling posture, stale review, and restore behave on the current launch surface.
Billing and access
Use these when pricing, trial state, or inactive entitlement is the thing blocking the next step.
target.collection.select
Choose a Wix CMS target collection
QuillDock needs one Wix CMS collection to publish into before mapping and preflight can continue. You can either choose an existing collection or use Advanced setup to create one new collection from the saved source schema when the current source exposes supported fields.
source.airtable.connect
Connect Airtable
You need QuillDock to read an Airtable source before you can continue Configuration / Source.
source.google_sheets.connect
Connect Google Sheets
You need QuillDock to read a Google Sheets source before you can continue Configuration / Source.
mapping.review
Fix mapping issues and unsupported fields
QuillDock cannot save your mapping or continue to preflight until the mapping meets the v1 rules.
billing.read_only
Read-only mode and inactive entitlement
QuillDock is showing read-only access, and setup, preflight, publish, schedule, or stale-delete actions are unavailable.
recovery.restore
Restore from a backup
You need to recover the current target collection from an existing backup.
stale.queue
Review stale queue provenance and read-only posture
You need to understand where stale candidates came from, why the stale queue may be read-only, or what QuillDock will do before any stale delete starts.
schedule.intent
Save or pause future schedule intent
You want to save a daily or weekly schedule, change timezone or cadence, or keep QuillDock paused on purpose without losing the saved schedule plan.
preflight.review
Understand preflight blockers, warnings, and disabled publish
QuillDock ran preflight, but the snapshot still has warnings or errors, or Publish now is unavailable.
billing.plan_caps
Understand pricing plans and record caps
You need to understand which QuillDock plan fits your source size, what changes by plan, or why QuillDock is blocking preflight or publish because of record capacity.
schedule.posture
Understand schedule posture and why scheduling is unavailable
QuillDock shows scheduling as locked, paused, manual-only, blocked, or unavailable, and you need to know what that means before the next trusted run.
mapping.support_matrix
Understand supported and unsupported field types at launch
You want to know whether a field can be mapped, preflighted, and published in the current verified QuillDock launch surface.
Contact path
Direct help stays tied to the product, not to a separate Help Scout shell.
QuillDock's launch support posture is first-party and repo-backed. The public site is the canonical home for help articles, and the direct escalation path for live operators is the in-app support route inside QuillDock once the Wix install is active.
- Review the relevant article here first.
- Start the Wix trial if you need to reproduce the issue on a live install.
- Use the in-app support path and include the route, support code, and what changed.
Best for launch-fit feedback:
- Which source shape or field type is blocking you
- Which Wix collection or field you need to publish into
- Whether the blocker is setup, preflight, publish, stale review, or recovery